Behavioral health first
In behavioral health, the details decide the payment.
Session documentation
Notes must support what was billed. Reviews look for missing start/stop times, treatment-plan alignment and signatures before claims go out.
Example signal · syntheticProgress note lacks end time for a 53+ minute session.
Time-based CPT considerations
Psychotherapy codes such as 90832, 90834 and 90837 are defined by session duration ranges. Add-on codes with E/M services add further documentation needs.
Example signal · synthetic90837 billed; documented duration suggests a coder should review.
Authorization limits
Visit and unit caps, renewal windows and level-of-care changes (outpatient, IOP, PHP) create risk before the service is delivered.
Example signal · syntheticOne authorized visit remains; two sessions scheduled this week.
Telehealth & payer requirements
Place-of-service codes, modifiers and audio-only rules differ by payer and plan, and change over time.
Example signal · syntheticModifier 95 with POS 10 vs payer-specific expectations.
Credentialing & enrollment
Rendering clinicians — including associate or supervised licensees — must be enrolled correctly for each payer.
Example signal · syntheticRendering provider not yet effective with plan on date of service.
SUD, IOP and PHP programs
Program-level billing, per-diem structures and utilization review add distinct evidence needs for denials and appeals.
Example signal · syntheticIOP day billed outside authorized date span.
This page is informational and is not medical, coding, billing or legal advice. Code definitions and payer policies change; your qualified staff confirm current requirements for each payer and state.
Beyond behavioral health
Specialty-first. Not specialty-only.
The lifecycle model — before service, before submission, after denial — is designed to extend to other specialties over time. Today, we're focused on doing behavioral health well.
Read behavioral health resourcesQuick answers